Julie Miller-Phipps is president of the Southern California Region for Kaiser Foundation Health Plan and Hospitals, with responsibility for operation of 14 hospitals and 241 medical offices in partnership with the Southern California Permanente Medical Group. Previously, she was president of Kaiser Permanente's Georgia Region, where she worked closely with The Southeast Permanente Medical Group to strengthen the medical-management partnership.
- What’s the most important quality for doctors to have?
Empathy and the ability to really listen to what is being said and what is not being said and then probe for understanding.
- What’s your first health-related memory?
There are many. I was hyperactive as a kid and spent a lot of time in the emergency room. I had 3 concussions, had my stomach pumped 3 times, was hit by a car, and broke my arm — all by the time I was in eighth grade.
- What’s the first item on your bucket list?
Learning to speak another language.
- What would people close to you say are your best and worst qualities?
They’d say my best quality is that I can talk to and relate to anyone. My worst quality is that I can sometimes be obsessive-compulsive about the details of my life.